Tourism

“I Am Here to Assist Your Tourism”: Predicting Continuance Intention to Use AI-based Chatbots for Tourism. Does Gender Really Matter?
AI-based chatbot, a typical product of human–computer interaction (HCI), is widely employed by tourism service providers. However, there is a lack of research on the determinants that explain why customers continuously use chatbots for tourism…
Banghui Zhang, Yonghan Zhu, Jie Deng, Weiwei Zheng, Yang Liu, Chunshun Wang, Rongcan Zeng
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“I Am Here to Assist Your Tourism”: Predicting Continuance Intention to Use AI-based Chatbots for Tourism. Does Gender Really Matter?